pklock FAQ — All Your Questions Answered

Creating a pklock account takes under two minutes. Go to the pklock registration page, enter your mobile number, choose a password and fill in your basic details. You will receive a verification code on your phone — enter it to confirm your number and your account is ready to use.

You only need one account per person. Creating multiple accounts is against pklock's terms and can result in your accounts being suspended.

You must be at least 18 years old to register and play on pklock. This is a strict requirement and applies to all players regardless of location. pklock reserves the right to request age verification documents at any time. Accounts found to belong to underage users will be closed immediately and any balance returned.

On the pklock login page, tap "Forgot Password" and enter the mobile number linked to your account. A reset code will be sent to that number. Enter the code, set a new password and you are back in. If you no longer have access to the registered mobile number, contact pklock support directly via live chat or email.

Yes, but you need to contact pklock support to do this. For security reasons, mobile number changes cannot be done directly from the account settings page. The support team will verify your identity before making the change. This process usually takes one to two business days.

Basic account verification happens automatically when you confirm your mobile number during registration. For higher withdrawal limits, pklock may ask you to complete identity verification by submitting a copy of your National ID card or passport. Upload the documents through your account dashboard and the verification team will review them within 24 hours.

Log in to your pklock account and go to the Deposit section. Select your preferred payment method — bKash, Nagad or Rocket — enter the amount and follow the on-screen instructions to complete the transfer from your mobile wallet. Deposits are credited to your pklock balance almost instantly in most cases.

The minimum deposit amount on pklock is kept low to make the platform accessible for all players. The exact minimum varies slightly depending on the payment method you use. Check the deposit page in your account for the current minimum for bKash, Nagad and Rocket. There is no maximum deposit limit for standard accounts.

Most pklock withdrawals to bKash and Nagad are processed within a few hours. During peak periods or if additional verification is needed, it can take up to 24 hours. Once pklock processes the withdrawal, the funds arrive in your mobile wallet almost immediately. You will receive a notification when the transfer is complete.

• bKash withdrawals — typically processed within 1 to 4 hours.
• Nagad withdrawals — typically processed within 1 to 4 hours.
• Rocket withdrawals — may take slightly longer depending on network conditions.

First, check that the payment was successfully deducted from your bKash or Nagad account. If it was deducted but has not appeared in pklock after 30 minutes, contact pklock support via live chat and provide your transaction ID, the amount and the time of the transfer. The support team can trace the payment and credit it manually if needed.

pklock does not charge a platform fee for withdrawals. However, your mobile wallet provider (bKash, Nagad or Rocket) may apply their standard transaction fees when receiving funds. Check your wallet provider's current fee schedule for details. The amount you request from pklock is the amount sent — any deductions happen on the wallet side.

pklock offers four main game categories — slot games, fishing games, shooting games and crash games. Current titles include Ganesh Fortune, Mahjong Ways, Supermarket Spree and Caishen Wins in the slots category; Lucky Gods Fishing in the fishing category; Demon Hunter in the shooting category; and Go Rush in the crash category. New games are added regularly.

Yes. All pklock game outcomes are generated by certified random number generation systems. The results cannot be predicted, manipulated or influenced by the platform or any player. pklock publishes RTP (return to player) percentages for each game so you always know the expected payout rate before you start playing.

In Go Rush, you place a bet before each round begins. A multiplier then starts climbing from 1x. Your job is to tap the cash-out button before the rocket crashes. If you cash out in time, your bet is multiplied by the value at the moment you cashed out. If the crash happens before you cash out, your bet is lost for that round.

• Rounds are fast — most complete in under 30 seconds.
• You can set an auto cash-out target so the game cashes out automatically at your chosen multiplier.
• The crash point is determined by a provably fair random algorithm — no pattern can be predicted.

In Lucky Gods Fishing, you aim and shoot at fish swimming across the screen. Each fish has a prize value attached to it — smaller common fish carry lower multipliers while rare and boss fish carry the highest prizes. You spend credits per shot, so accuracy matters. Boss fish appear periodically and offer the biggest single-catch payouts in the game.

RTP stands for Return to Player. It is the percentage of total bets that a game pays back to players over a large number of rounds. For example, a game with 96% RTP will theoretically return 96 taka for every 100 taka wagered over time. A higher RTP means better long-term value for players. pklock publishes RTP figures on each game's page so you can compare before choosing where to play.

pklock offers a welcome bonus for new players who register and make their first deposit. The bonus is credited to your account automatically after your qualifying deposit is confirmed. The exact bonus amount and any associated conditions are shown on the promotions page at the time you register. Bonus offers can change, so always check the current terms before depositing.

Wagering requirements tell you how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a 500 taka bonus with a 10x wagering requirement, you need to place a total of 5,000 taka in bets before the bonus converts to withdrawable funds. The specific wagering requirement for each pklock promotion is listed clearly in the bonus terms.

Most pklock bonuses can be used across the main game categories — slots, fishing, shooting and crash. However, some promotions are game-specific, such as free spins on Ganesh Fortune or bonus credits for Go Rush. The eligible games for each bonus are listed in the promotion details. Using bonus credits on excluded games may not count toward wagering requirements.

Bonuses are usually credited automatically within a few minutes of the qualifying action (such as making a deposit). If your bonus has not appeared after 30 minutes, check that your deposit met the minimum qualifying amount for the promotion. If everything looks correct, contact pklock support with your account details and the name of the promotion — the team can investigate and credit the bonus manually if it was missed.

The pklock app is available as a direct APK download from the pklock website — it is not listed on the Google Play Store. Visit the App page on pklock, tap the download button and the APK file will download to your phone. Before installing, go to your Android settings and enable "Install from unknown sources" for your browser. Then open the downloaded file and follow the installation steps.

The pklock app runs on Android 5.0 and above. Most Android phones released in the last five years will be compatible. The app is optimised for mid-range devices so it does not require a high-end phone to run smoothly. If you are on an older device and experiencing performance issues, try playing through the mobile browser instead.

If a pklock game is not loading, try these steps in order:

• Check your internet connection — switch between mobile data and Wi-Fi to see if that helps.
• Clear your browser cache or app cache and reload the game.
• Close and reopen the pklock app or browser tab.
• Make sure your pklock app is updated to the latest version.
• If the issue continues, contact pklock support and mention the game name and your device model.

The pklock dedicated app is currently Android-only. However, iPhone and iPad users can access all pklock games through the Safari mobile browser by visiting the pklock website. The browser version is fully functional and supports all game categories. For the best iOS experience, add the pklock site to your home screen from Safari for quick access.

You can set daily, weekly or monthly deposit limits from the Responsible Gaming section in your pklock account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before the change is applied — this is intentional and designed to prevent impulsive decisions. Decreasing a limit takes effect right away.

Yes. pklock offers a self-exclusion feature that lets you pause your account for a set period — from 24 hours up to several months. During a self-exclusion period, you cannot log in, deposit or play. Your account and balance are preserved and you can return when the period ends. To activate self-exclusion, go to the Responsible Gaming section in your account or contact support.

If gaming is causing stress, financial difficulty or affecting your relationships, it is important to take action early. pklock's Responsible Gaming page has tools to help you manage your play, including deposit limits, session time reminders and self-exclusion. You can also contact pklock support to have your account temporarily or permanently closed. Gaming should always be entertainment — if it stops feeling that way, please reach out for help.