Your privacy matters to pklock. This policy explains exactly what personal data we collect when you use the pklock platform, why we collect it, how we protect it and what rights you have over your own information.
Six things every pklock player should know about how their data is handled.
pklock only collects the personal data that is genuinely necessary to operate your account, process payments and comply with legal obligations. We do not collect data for the sake of it.
All data transmitted between your device and pklock is protected by 256-bit SSL encryption. Your account credentials and payment details are stored using industry-standard security protocols.
pklock does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the pklock ecosystem and its essential service providers.
You have the right to access, correct or request deletion of your personal data at any time. pklock will respond to all data requests within 24 hours of receipt.
pklock only sends marketing communications to players who have opted in. You can unsubscribe from all marketing emails and notifications at any time from your account settings.
This privacy policy is written in plain English so that every pklock player in Bangladesh can understand exactly what happens to their data — no legal jargon, no hidden clauses.
This Privacy Policy explains how pklock collects, uses, stores and protects the personal data of players who register and use the pklock platform. pklock is committed to handling your personal information responsibly and transparently, in line with applicable data protection standards.
By creating a pklock account or using any part of the pklock platform, you acknowledge that you have read this Privacy Policy and understand how your data will be handled. If you do not agree with any part of this policy, you should not register an account or use the pklock platform.
This Privacy Policy applies to all personal data collected through the pklock website, mobile application and any communications between you and pklock support. It should be read alongside the pklock Terms and Conditions, which govern the overall relationship between you and pklock.
This policy was last updated in January 2025. pklock will notify registered players of any material changes via email before the updated policy takes effect.
pklock collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors and identity verification services.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Phone number, email address | Registration form, account settings |
| Payment Data | bKash / Nagad / Rocket account number, transaction IDs | Deposit and withdrawal forms |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, bet amounts, session duration, login times | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence | When you contact pklock support |
pklock does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly required for identity verification purposes.
pklock uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main purposes for which pklock processes your personal data are set out below.
pklock never uses your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review. If you have concerns about how your data is being used, contact [email protected].
pklock processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Where pklock relies on consent as the legal basis for processing, withdrawing your consent will not affect the lawfulness of any processing that took place before the withdrawal.
pklock does not sell, rent or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection standards.
pklock will never share your personal data with advertisers, data brokers or any party for commercial marketing purposes without your explicit consent.
pklock uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the platform is used. Cookies are small text files stored on your device when you visit the pklock website or use the pklock app.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pklock, but some features may not work as smoothly. pklock does not use third-party advertising cookies or cross-site tracking technologies.
pklock retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods that apply to different categories of data are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Anti-money laundering legal requirement |
| Transaction records | 5 years after transaction date | Financial record-keeping obligations |
| Support communications | 2 years after last contact | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and fraud detection |
| Marketing consent records | Until consent is withdrawn | Proof of consent for marketing communications |
Once the applicable retention period has expired, pklock will securely delete or anonymise your personal data so that it can no longer be linked back to you.
As a pklock player, you have the following rights in relation to your personal data. pklock will respond to all data rights requests within 24 hours of receipt and will complete the requested action within 30 days.
Request a copy of all personal data pklock holds about you.
Ask pklock to correct any inaccurate or incomplete data we hold about you.
Request deletion of your personal data where there is no legal obligation to retain it.
Ask pklock to restrict processing of your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to pklock processing your data for marketing or legitimate interest purposes.
To exercise any of these rights, contact pklock at [email protected] with the subject line "Data Rights Request". Please include your registered phone number so we can verify your identity before processing the request.
pklock takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your pklock account has been compromised, change your password immediately and contact pklock support at [email protected].
pklock will never ask for your password via email, live chat or phone. If you receive a message claiming to be from pklock and asking for your password, do not respond — report it to [email protected] immediately.
The pklock platform is strictly for adults aged 18 and over. pklock does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on pklock or provided personal data to pklock, please contact us immediately at [email protected].
Upon receiving a verified report that a minor has registered on pklock, we will close the account immediately, delete all associated personal data and return any deposited funds to the payment method used, in accordance with our underage gambling policy.
pklock uses age verification checks during registration and at the point of first withdrawal to ensure that all players meet the minimum age requirement. If age cannot be verified, the account will be suspended until verification is complete.
pklock may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws or data protection best practices. When material changes are made, pklock will notify registered players via email at least seven days before the updated policy takes effect.
The most current version of this Privacy Policy is always available on this page. The "last updated" date at the top of this page reflects when the most recent changes were made. Your continued use of the pklock platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.
If you disagree with any changes to this Privacy Policy, you may close your pklock account by contacting [email protected]. Any real-money balance remaining at the time of closure will be returned to your registered payment method after identity verification.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pklock handles your personal information, please get in touch with the pklock privacy team.
pklock aims to respond to all privacy-related queries within 24 hours. For formal data rights requests, we will confirm receipt within 24 hours and complete the action within 30 days.
Privacy queries: [email protected]. We take every privacy concern seriously and will always give you a clear, honest answer about how your data is being handled.
pklock makes it straightforward to exercise your data rights. Send a request to [email protected] and we will handle it within 24 hours — no complicated forms, no waiting weeks for a response.
Now you know exactly how pklock protects your privacy, you can play with confidence. Create your account in under two minutes, deposit with bKash or Nagad, and explore the full pklock game library.